Customer Success is changing and SAMMY can help you navigate that change
Introduction
Customer success is no longer just a cost center - it's becoming a revenue center. In today's competitive landscape, automating busy-work that doesn't build deep relationships is key to allowing teams to focus on high-impact, revenue-driving activities. With Screen AI, companies can shift their focus from mundane tasks to creating meaningful customer bonds and driving growth.
The Challenge
Customer success teams face the dual challenge of:
Quickly resolving user issues - Traditional chatbots only achieve a 35% success rate.
Providing clear, contextual guidance - Customers need dynamic, engaging content rather than static text responses.
Managing escalating support costs - Relying on human agents or expensive custom tools strains budgets and limits scalability.
SAMMY's Screen-based AI Solution
Screen AI transforms customer support by automating the creation of on-screen walkthroughs and demo videos that answer user queries with precision. Key benefits include:
Superior Effectiveness:
80% Success Rate - Our walkthroughs resolve user questions 80% of the time, more than double that of traditional chatbots.
Cost Efficiency:
1/3 the Price of Typical Chat Providers - Lower operational costs without sacrificing performance.
1/5 the Price of Custom Walkthrough Tools - More affordable than bespoke solutions.
100 Times Cheaper Than Human Support - Dramatically reduce labor costs while maintaining high-quality customer support.
Automated Content Creation:
Dynamic and Up-to-Date - Content is automatically generated and updated, ensuring that guidance is always current.
Engaging Visuals - On-screen walkthroughs and demo videos provide clear, step-by-step instructions that resonate with users.