Screen AI: The Next Evolution in AI-Powered Customer Assistance

What is Screen AI?

AI-powered customer support is evolving, and traditional chatbots are no longer enough. That’s why SAMMY is pioneering Screen AI—a groundbreaking technology that gathers real-time context from a user’s screen to provide hyper-personalized assistance. Unlike standard chatbots that rely on generic responses or pre-programmed scripts, SAMMY’s Screen AI actively analyzes user interactions, detects cues from on-screen activity, and offers account-specific guidance.

Whether a user is stuck on a billing page, troubleshooting an error, or navigating a complex dashboard, SAMMY’s Screen AI understands their journey in real time and provides actionable solutions before frustration leads to churn.

How SAMMY’s Screen AI is Different from Existing Technologies

While AI-powered assistants exist in different forms, SAMMY’s Screen AI is unique because it combines multiple technologies into one adaptive system. Here’s how it builds on existing AI assistance models:

1. Contextual AI Assistance (Similar to AI Copilots)

AI copilots, such as GitHub Copilot and Microsoft Copilot, enhance workflows by providing real-time, contextual suggestions based on what a user is working on. These tools assist with specific tasks but do not extend beyond their predefined environments.

How SAMMY’s Screen AI Goes Further: Instead of being confined to a single application, SAMMY’s Screen AI analyzes the entire user journey across multiple workflows and provides assistance tailored to the specific context of a session.

2. Session-Based Personalization (Web Analytics & Heatmaps)

Tools like FullStory, Smartlook, and Hotjar track user behavior to identify pain points. They provide valuable insights for post-session analysis, helping teams understand friction points but not assisting users in real time.

How SAMMY’s Screen AI Goes Further: SAMMY’s Screen AI doesn’t just observe user behavior—it intervenes immediately by detecting issues in real-time and offering instant, relevant assistance before the user reaches frustration.

3. Auto-Surfacing Relevant Information (CRM & AI Support Tools)

Many support tools like Zendesk AI, Intercom, and Salesforce Einstein leverage AI to deliver automated answers based on keywords, previous interactions, and predefined rules. These tools improve customer support efficiency, but they lack deep contextual awareness.

How SAMMY’s Screen AI Goes Further: SAMMY doesn’t just rely on past queries—it actively reads and understands what’s happening on the user’s screen in real-time, ensuring every response is accurate and contextually relevant.

4. In-App Product Guidance (WalkMe, Pendo, Appcues, and Userpilot)

User onboarding and product experience platforms offer pre-programmed walkthroughs that guide users through a product’s features. While useful, these walkthroughs are often static, predefined, and don’t adapt to real-time user behavior.

How SAMMY’s Screen AI Goes Further: Instead of forcing users down a fixed onboarding path, SAMMY’s Screen AI adjusts dynamically based on what the user is actually doing, offering more intuitive, real-time assistance.

Why SAMMY’s Screen AI is the Future of Customer Success

With AI-driven automation playing a larger role in customer experience, SAMMY’s Screen AI represents the next step in hyper-personalized, real-time assistance. Here’s why it’s becoming a game-changer:

• Real-Time, Adaptive Assistance
  Unlike static walkthroughs or chatbot-based FAQs, SAMMY’s Screen AI actively tracks user interactions and adapts guidance instantly to match their actions.

• Deep Account-Specific Insights
  Instead of offering generic responses, SAMMY’s Screen AI understands where users are, what they’re doing, and tailors responses with relevant, account-specific information.

• Multimodal Interaction for Better User Engagement
  Users can type, speak, or even draw on their screen to get precise help from SAMMY’s Screen AI, ensuring a seamless and intuitive support experience.

• AI-Driven Troubleshooting Before Issues Escalate
  Instead of waiting for users to submit support tickets, SAMMY’s Screen AI proactively identifies user struggles and intervenes automatically.

SAMMY’s Screen AI: The Ultimate AI-Powered Customer Success Solution

At SAMMY, we’ve built Screen AI into our open-source AI chatbot, making customer support and onboarding more intelligent than ever. Here’s how SAMMY’s Screen AI is transforming the way businesses support their users:

🚀 Live Context Awareness – SAMMY detects where users are within the app and guides them with real-time, account-specific recommendations.
📚 Seamless Knowledge Retrieval – Pulls relevant documentation, support articles, and troubleshooting steps instantly, reducing ticket volume.
🔗 Integrates with Existing Tools – Works alongside platforms like Slack, Intercom, Zendesk, and knowledge bases to enhance existing workflows.
🔄 Continuously Learns & Optimizes – Adapts over time based on user behavior, feedback, and support interactions to provide even smarter assistance.

Final Thoughts: The Next Generation of AI-Powered Assistance

As businesses strive to deliver more efficient, personalized, and scalable customer support, SAMMY’s Screen AI is emerging as the next frontier of AI-driven automation. By combining real-time user awareness, multimodal interaction, and AI-driven guidance, SAMMY’s Screen AI is set to revolutionize how businesses assist and engage with users.

📩 Want to see how SAMMY’s Screen AI can transform your customer experience? Try it today and experience the future of AI-powered support!