How to Automate Product Walkthroughs for Maximum Adoption

Why Automated Product Walkthroughs Matter for PLG Companies

Product-led growth (PLG) companies rely on seamless user experiences to drive adoption, retention, and expansion. When users can explore and adopt a product without friction, they are more likely to convert from free trials to paid plans and stick around long-term. However, if they struggle to understand key features, engagement drops, support tickets rise, and churn becomes inevitable.

Traditional onboarding methods—manual walkthroughs, static help articles, and generic video tutorials—often fail to provide the real-time, contextual guidance users need. This is where automation comes in. By automating product walkthroughs, PLG businesses can provide personalized, always-up-to-date guidance that accelerates adoption and ensures users find value quickly.

How Automated Walkthroughs Reduce Churn

• Faster Time to Value
  PLG companies must demonstrate product value quickly. Automated walkthroughs ensure users get hands-on experience with core features from day one, reducing drop-off rates.

• Proactive Engagement
  Rather than waiting for users to seek help, automated walkthroughs anticipate friction points and provide timely guidance to keep users engaged.

• Self-Sufficient Users
  Users who can navigate and utilize a product independently are far more likely to stick around. Automated onboarding reduces reliance on support teams and prevents churn caused by frustration.

• Consistently Up-to-Date Training
  As PLG products rapidly evolve, outdated guides can lead to confusion. Automated walkthroughs update in real time, ensuring users always receive the most relevant information.

• Scalable Growth
  Instead of manually onboarding each user, PLG businesses can leverage automation to scale effortlessly—ensuring a smooth experience for every new user, regardless of company size.

How to Implement Automated Product Walkthroughs

• Use AI-Driven Interactive Guides
  Instead of static documentation, leverage AI to provide real-time, interactive walkthroughs that adjust based on user behavior.

• Ensure Seamless Integration
  Your walkthrough solution should integrate with your existing software ecosystem, including customer success platforms and knowledge bases.

• Leverage Real-Time User Data
  Automated walkthroughs should adapt based on user progress, offering help when users struggle and skipping unnecessary steps for advanced users.

• Provide Multi-Modal Assistance
  Users should be able to engage with the walkthrough using various inputs—typing, voice commands, or even drawing on the screen to highlight issues.

• Continuously Improve with User Feedback
  Automated walkthroughs should evolve based on user interactions and feedback, ensuring ongoing optimization for better adoption rates.

How SAMMY Automates Product Walkthroughs

While many companies attempt to automate onboarding with static guides and video tutorials, SAMMY takes it to the next level:

• AI-Generated, Interactive Walkthroughs that adjust in real-time based on product changes.

• Multimodal User Assistance allowing users to type, speak, or draw on-screen to interact with their walkthroughs.

• Automated Documentation Updates to ensure users always get the most accurate guidance.

• Data-Driven Personalization to adapt walkthroughs based on user behavior and needs.

The Future of Onboarding Is Automated

For PLG companies, the key to sustainable growth is seamless user adoption. Automating product walkthroughs with AI reduces churn, increases adoption, and empowers users to succeed from day one.

Ready to transform your onboarding experience? Book a demo and see SAMMY in action!